FAQs

Frequently Asked Questions (FAQs)

About the Brand

Q: Who are you?
We’re an online-only brand dedicated to premium, safe, and thoughtfully designed baby essentials. We operate exclusively online to provide you with better value, a wider variety, and doorstep convenience.

Q: Are your products safe for newborns?
Yes. Every product is baby-safe, non-toxic, and quality-checked. Materials are gentle, breathable, and designed keeping your baby’s comfort in mind.

Q: Do you have a physical store?
No — we’re 100% online. This allows us to cut unnecessary costs and bring you top-quality products at affordable prices.

Shopping & Ordering

Q: How do I place an order?
Simply browse our website, add items to your cart, and check out. It’s quick, safe, and secure.

Q: Can I order through WhatsApp or social media?
Yes! You can place an order directly via our official WhatsApp number for faster service.

Q: How do I know my order went through?
You’ll get an instant confirmation email/WhatsApp message with your order details.

Q: Can I change or cancel my order after placing it?
Yes, you can — but only if your order hasn’t been shipped yet. Once it’s dispatched from our warehouse, we’re unable to make changes or cancel it.

Payment & Security

Q: What payment methods do you accept?
We accept Cash on Delivery (COD), Bank Transfer, and Debit/Credit Cards (where available).

Q: Is Cash on Delivery available nationwide?
Yes, COD is available across Pakistan.

Q: Is it safe to pay online?
Absolutely. We use secure, encrypted payment gateways to protect your data.

Shipping & Delivery

Q: Do you deliver all over Pakistan?
Yes, we ship nationwide.

Q: How much are the delivery charges?
Flat Rs. 200 PKR courier charges across Pakistan (these are courier fees, not brand fees).

Q: How long does delivery take?

  • Major cities: 3–5 working days

  • Other areas: 4–7 working days

Q: Can I track my order?
Yes. Once shipped, you’ll receive a tracking number via SMS/WhatsApp.

Q: What if my package is delayed?
Delays can happen due to courier or weather issues. Contact us, and we’ll follow up immediately.

Returns & Exchanges

Q: What’s your return policy?
You can return/exchange within 7 days of receiving the product, provided it’s unused or lightly tried on only (to test comfort — that’s totally fine), But make sure it would be unwashed, and in original packaging.

👉 Please make sure to read our Return & Refund Policy before applying, so you’re fully aware of the terms and conditions.

Q: Are returns free?
Return shipping is the customer’s responsibility. We’ll cover it if the product is faulty/damaged.

Q: How long does a refund take?
7–10 working days after receiving and inspecting the returned product.

Q: Can I exchange for a different size/color?
Yes, as long as stock is available.

Products & Quality

Q: Are your fabrics safe for sensitive skin?
Yes. All fabrics are soft, hypoallergenic, and safe for baby's skin.

Q: Do your baby nests, wraps, and clothing shrink after washing?
Minimal shrinkage may occur with natural cotton. Always follow our wash-care instructions.

Q: Where are your products made?
Designed locally with a mix of imported and local materials, always with quality first.

Q: Do you sell gift sets?
Yes! We offer beautifully packed baby gift bundles — perfect for newborns.

Customer Support

Q: How do I contact you?

Q: What’s your response time?
Usually within 6–12 hours during working days.

Q: Do you offer bulk or wholesale deals?
Yes. Contact our team for customized bulk orders.

Trust & Transparency

Q: How do I know your brand is legit?
We believe in trust, transparency, and Shariah-aligned business practices. No hidden fees, no gimmicks — just honest products for your baby.

Q: Why should I buy from you instead of a big retail store?
Because we’re not about mass production. We’re about care, detail, and quality — every item is crafted to feel special for you and your little one.