Refund policy

Returns, Exchange & Refund Policy (Shariah-Compliant)

At Paidaish, we stand by ethical trade, transparency, and mutual respect — all core values in both Shariah principles and premium service. If something’s not right, we’ll make it right — no questions asked, no hassle, no compromise on fairness.

🕒 14-Day Return Window

You have 14days from the day your order is delivered to request a return. No pressure, no hidden conditions — just a fair window to decide.

✅ Return Eligibility (Clear & Ethical)

We’re happy to accept returns as long as:

The item is in the same condition as you received it
Unworn or lightly tried on only (to test comfort — that’s totally fine)
All original tags are attached
The product is in its original packaging
You have a receipt or proof of purchase

This policy aligns with the Islamic principle of avoiding gharar (ambiguity) in transactions — so everything is upfront and crystal clear.

📩 How to Start a Return

Simply contact us at infopaidaish@gmail.com or +92 343 6535205 to initiate your return.

Your order already includes a prepaid return shipping label and step-by-step instructions — just wait for our approval before sending anything back.
Important: Please don’t send anything back without first getting return approval — we won’t be able to accept it.

For any questions, we’re always happy to help at infopaidaish@gmail.com.

🚚 Damaged or Wrong Items

We encourage you to inspect your order upon delivery.

If the item arrives damaged, defective, or if you receive the wrong product, let us know immediately — and we’ll sort it out promptly, with no blame or burden on you.

This falls under maslahah (public interest) and justice in trade, as emphasized in Shariah.

🚫 Non-Returnable Items

While we aim to accommodate all returns, certain items can't be accepted back for health, safety, or legal reasons, such as:

Perishable items (e.g., food, plants)
Custom-made or personalized items
Personal care products (e.g., grooming or hygiene items)
Flammable or hazardous materials

Have questions? Just reach out. We'll always explain why an item may not be returnable — no ambiguity, no fine print.

🔁 Exchanges

Need a different size or color? Here's the easiest way:

Return the item you have.
Once accepted, place a new order for the replacement.

This keeps things clean and avoids complications on both sides.

🇪🇺 EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, with no explanation required — a consumer protection law we fully honor.

All other return conditions still apply.

💳 Refunds (Fair & Transparent)

Once we receive and inspect your return, we’ll let you know whether your refund is approved.

If approved, we’ll process your refund automatically to your original payment method within 10 business days.
Please note, your bank or credit card provider may take a few extra days to reflect the refund.

If more than 15 business days pass after approval and you haven’t received your money, contact us at infopaidaish@gmail.com or +92 343 6535205 — and we’ll follow up immediately.