FAQS
Is this product safe for newborn babies?
Yes. It is made using baby-safe, non-toxic materials that are soft, comfortable, and suitable for newborns.
Can I use it right after birth?
Yes, it is designed specifically for newborn babies.
What age is this product suitable for?
This product is designed for newborns and can be used until your baby comfortably outgrows it.
Is the fabric safe for sensitive skin?
Yes. The fabric is soft, breathable, and gentle on delicate baby skin.
Can it be washed?
Yes. We recommend gentle hand washing or following the care instructions provided with the product.
How long does delivery take?
Major cities: 3–7 working days. Other areas: 5–10 working days across Pakistan.
Q
What if I receive a damaged or incorrect product?
Contact us within 48 hours of delivery, and our team will assist you with a replacement or resolution according to our return policy.
What’s your return policy?
You can return/exchange within 7 days of receiving the product, provided it’s unused or lightly tried on (to test comfort—that’s totally fine), but make sure it's unwashed and in original packaging.
👉 Please make sure to read our Return & Refund Policy before applying, so you’re fully aware of the terms and conditions.
Are returns free?
Return shipping is the customer’s responsibility, & Customer pays the return shipping cost. We’ll cover it if the product is faulty/damaged.
How long does a refund take?
7–10 working days after receiving and inspection of the returned product.
Is it safe to pay online?
Absolutely. We use secure, encrypted payment gateways to protect your data.